Shipping/returns

SHIPPING

The packages will be sent by first class mail and delivery and usually takes 3-4 working days. Sometimes the items are sold out so please allow approximately 3-4 weeks for delivery. We will notify you when you get a confirmation from us. If you do not want to wait and wish to cancel the purchase, please email us at malene@goldpoets.com. We will then return your payment as soon as possible.

RETURNS

We accept return or exchange within 14 days of delivery. Please email us at malene@goldpoets.com to set up an exchange/return.

To be eligible for a return, the jewelry must have been unused and in the same condition in which you received it. It must also be in the original packaging, and with the receipt enclosed. Return is payed by the customer.

We offer one free exchange if you have bought something and want another size or product/style (the customer pays for the shipping to our office and we pay for the shipping back to the customer again). 

REFUNDS

Once your return is received, we will notify you on email. We will also notify if we approve or reject your refund. If we approve, your refund will be transferred within 14 days to your creditcard.

If you have any doubts please contact us at: malene@goldpoets.com.